returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that contain intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift Cards
Downloadable Software Products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain instances where only partial refunds (if any) are granted.
Book with clear signs of use
An opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
Any item that is not in its original condition, damaged or missing for reasons not due to our error
Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or lost refunds (if applicable)
If you have not received your refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before the refund is posted.
If you have done all of this and have not received your refund yet, please contact us at elvally@hotmail.fr

Sale items (if any)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if any)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at elvally@hotmail.fr

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver shipped the order to themselves to give to you later, we will send your refund to the gift giver and they will recognize your return.

shipping
To return your product, you must send an email to elvally@hotmail.fr


You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.