We start working on your order as soon as it is placed, so we cannot make any changes or modifications to the order at this time. However, you can place a new order and cancel your previous order within 3 hours of purchase. Please email us at elvally@hotmail.fr to process your cancellation.
What happens when an item is out of stock?
If an item is temporarily out of stock, you will be emailed and notified. You will be provided with two options:
You can order the item again and we will ship your item back in stock, or Request a cancellation and full refund for this item. Other items in the order will not be affected and will be shipped accordingly.
Why was the money refunded or partially refunded?
If an item becomes unavailable, we will contact you and process a full refund for that item.
If there are other items in the order, they will not be affected and will be shipped accordingly.
I have multiple items in my order. Why did I only receive one item?
If there is more than (1) item in your order, we ship the items in stock first. To avoid delaying your entire order, we want you to receive your items in a timely manner.
Can I return my items?
Returns are strictly for defective or incorrect items at this time. (Please see Returns & Refunds for more information) For all other cases, please email us at elvally@hotmail.fr for further checks as we consider each request on a case-by-case basis.
How do I track my order?
When your order has shipped, a confirmation email will be sent with a tracking number. You can also find your tracking number by logging into your My Account page and then viewing the order after it has shipped.
For all other questions and inquiries, please contact us at elvally@hotmail.fr
